How EP Drains Works

When you call, an automated assistant answers, 24 hours a day. It asks for your name, phone number, address or neighborhood, and what is going on with your drains, such as which fixtures are affected and whether anything is overflowing.

While you are on the line, the assistant gives basic safety steps, like stopping water use and staying away from sewage. Your details then go to a local plumber serving Eden Prairie, who calls you back to ask questions, schedule a visit, and give you a price before doing any work.

EP Drains passes your request to a local plumber. We do not send technicians, do the work, or set prices, and we do not make promises about when someone will arrive. The plumber who calls you back is responsible for the job, the quote and the scheduling.

Calling is free, and you are not committing to anything by leaving your details. If the price or timing does not work for you, you can say no.

The phone line is answered around the clock, so you can leave your details any time. For calls that come in overnight, expect a callback first thing in the morning unless emergency handling has been arranged.

If sewage is actively coming into the house, stop all water use, keep people and pets away from it, and stay clear of any water near electrical outlets or appliances. If you smell gas, leave the house and call your gas utility or 911 from outside.

Be ready to describe which drains are slow or backed up, when it started, and whether it has happened before. If you know where your sewer cleanout is, mention that too.

A photo of the backed-up fixture or floor drain can help if the plumber asks for one. Keep your phone nearby, since plumbers near you often call from numbers you will not recognize.